On this page
Before you start
These checks prevent the most common setup failures.
Same network
Your phone/computer should be on the same Wi-Fi you want the printer to join.
Password accuracy
Wi-Fi passwords are case-sensitive—retype carefully if setup fails.
Close to router
Keep the printer near the router during first-time wireless setup.
If you haven’t done wireless setup yet, review the main
wireless printer setup guide.
Troubleshooting steps (general)
- Confirm the Wi-Fi name (SSID): Select the correct network from the printer’s wireless menu.
- Re-enter the password: Carefully type the Wi-Fi password again (case-sensitive).
- Restart the router and printer: A quick restart can clear temporary network issues.
- Check signal strength: Move the printer closer to the router for setup, then relocate later.
- Try adding the printer again: On your computer/phone, remove and re-add the printer and test printing.
Common result: When Wi-Fi fails, the printer may appear as “offline”.
If you see that status, use: Printer showing offline.
After it connects
Once the printer shows connected/online, confirm it prints from at least one device.
- Print a test page (if available in printer settings)
- Try printing a small document from your computer/phone
- Confirm the printer status shows “Ready” or “Online”
Note: This is an educational website. It does not provide technical support, repair services, or live assistance.