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Quick checks
These steps resolve many “offline” situations without deeper troubleshooting.
Power + status
Confirm the printer is on, shows “Ready”, and has no warning lights.
Restart devices
Restart the printer and your computer/phone to refresh connections.
Connection type
Check whether you’re using USB or Wi-Fi, then troubleshoot that path.
Tip: If this happened right after installation, review the main
basic printer setup steps and the wireless setup guide.
Wireless connection causes
Common Wi-Fi reasons
- Printer connected to a different Wi-Fi network than your device
- Router changed (new Wi-Fi name/password)
- Weak signal (printer far from router)
- Network temporarily down
If the printer can’t connect to Wi-Fi at all, follow: Wireless printer can’t connect to Wi-Fi.
What to try (general)
- Confirm the printer is on the correct Wi-Fi (SSID).
- Move the printer closer to the router for setup.
- Reconnect Wi-Fi on the printer (enter password again).
- Try a small test print from one device.
Windows & Mac general steps
These steps describe the general approach for most systems.
Windows (general)
- Open Settings → Printers & scanners.
- Select your printer → check status (pause/offline options).
- Remove and re-add the printer if it remains unavailable.
Mac (general)
- Open System Settings → Printers & Scanners.
- Select the printer and verify it appears online.
- Remove and add again if it is stuck as unavailable.
Note: This is an educational website. It does not provide technical support, repair services, or live assistance.