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Quick checks
Start here. These checks resolve many “won’t print” situations.
Paper/ink status
Confirm paper is loaded and there are no warning lights or alerts.
Restart + retry
Restart the printer and your device, then try a small test print.
Wait for “Ready”
Some printers need a minute after power-on before they accept jobs.
If your printer shows “offline” instead of “ready”, use:
Printer showing offline.
Wireless printing checks
Wireless printing fails when the printer and device are on different networks or the printer drops Wi-Fi.
Common wireless causes
- Printer is connected to a different Wi-Fi network (SSID)
- Router password changed and printer wasn’t reconnected
- Weak signal during setup
- Device is using a guest network while the printer is not
What to try (general)
- Confirm the printer is connected to the correct Wi-Fi name (SSID).
- Move the printer closer to the router for setup and testing.
- Print a test page (if available).
- Remove and re-add the printer on your device.
If the printer cannot connect to Wi-Fi, see: Wireless printer can’t connect to Wi-Fi.
If the printer doesn’t appear during setup, see: Wireless printer not detected on the network.
Windows & Mac general steps
These steps describe the general approach across many systems.
Windows (general)
- Open Settings → Printers & scanners.
- Select your printer and confirm it isn’t paused.
- Try printing a small test page if available.
- Remove and add the printer again if jobs remain stuck.
Mac (general)
- Open System Settings → Printers & Scanners.
- Select your printer and verify its status is available.
- Try a test print.
- Remove and add again if it won’t print.
Note: This is an educational website. It does not provide technical support, repair services, or live assistance.